Contact us
Questions about an order, a product, or billing? This page shows the public contact path and our support hours.
Response time
Replies are typically sent during support hours.
Messages sent outside these hours are answered on the next business day.
Support hours
Mon-Fri, 09:00-17:00 CET
General inquiries can be sent by email at any time without logging in.
Phone
06183 8039368Business & policies
purelvl is an online store operated by VanThunder.
Login may be required only for ticket tracking in the customer account.
General inquiries can be sent by email at any time without logging in.
Login may be required only for ticket tracking in the customer account.
Have an account? Sign in to open a ticket.
Send a message
For order-related questions you can open a tracked ticket in your account. General inquiries can be sent by email at any time without logging in.