Terms and Conditions for the purelvl.com online shop ("purelvl")

The contractual partner for all orders placed via purelvl.com is:

VanThunder

c/o Impressumservice Dein-Impressum

Stettiner Strasse 41

35410 Hungen

Germany

Email (Support): info@purelvl.com

Phone: 06183 8039368

Represented by: Marvin Schubert

VAT ID: DE452348029

Commercial Register: No entry.

These Terms and Conditions apply to all contracts concluded between VanThunder ("we") and customers ("customer") via purelvl.com.

Any deviating terms of the customer apply only if we expressly agree to them in writing.

Consumer means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Entrepreneur means a natural or legal person, or a legal partnership, acting in the exercise of their trade, business, or independent professional activity when entering into a legal transaction.

Digital content or digital products include, in particular, digital license keys or product keys ("keys") that are provided electronically and are typically redeemed with third-party providers (publisher, platform, or launcher).

The subject matter of the contract is the sale and digital provision of license keys (game keys or software keys), as well as related product information where applicable (platform, edition, region).

As a rule, the key is activated on third-party platforms (for example publisher accounts, launchers, or stores). We have no influence on the availability, rules, or systems of those third parties.

Before purchase, the customer must review the product description (in particular platform, edition, and region) and ensure the key can be used in the desired country or account.

The presentation of products in the shop does not constitute a legally binding offer, but an invitation to place an order.

By completing the checkout process and clicking the order button, the customer submits a binding offer to purchase the products in the shopping cart.

The contract is concluded once we accept the order, in particular by order confirmation and or provision of the key.

The contract language is German unless another language is explicitly offered in the shop.

Before submitting the order, the customer can correct input errors during checkout (for example via edit or back functions of the browser or checkout flow).

If a customer account is used, the customer must keep access data confidential and protect it from third-party access.

If unauthorized use is suspected, the customer must notify us without undue delay.

We are entitled to block customer accounts in case of abuse, suspected fraud, or material violations of these Terms (see § 12).

The prices displayed in the shop at the time of order apply.

Unless stated otherwise, prices for consumers include the applicable statutory VAT.

Payment is currently processed exclusively via the payment service provider Stripe (depending on offer and checkout, different payment methods within Stripe may be available).

As a rule, digital products are provided only after successful payment or payment confirmation. In individual cases (for example fraud prevention or technical checks), delays may occur.

In case of unjustified reversals or chargebacks, we reserve the right to block access to services and claim resulting damages (including fees), insofar as the customer is responsible.

Provision: After successful payment, the key is made available digitally to the customer, typically via the order overview in the shop or customer account.

Disclosure or display: Depending on technical implementation, the key may initially be hidden and revealed in plain text only after an active action ("Show key").

Warning before display: Before disclosure, the customer is shown a notice that a) once disclosed, the key is considered delivered or performed and b) return or refund is then generally excluded (see § 9), especially because digital content cannot be returned.

Region confirmation: Before disclosure, the customer may additionally confirm region or compatibility. The customer is responsible for selecting the correct region, platform, and edition.

Relevant status: For return and goodwill decisions, only whether the key was disclosed or displayed in the shop is decisive (system status). We generally cannot and do not have to verify whether a key was actually redeemed on third-party platforms.

Consumers generally have a statutory right of withdrawal. Details are set out in the withdrawal information on purelvl.com.

Digital content: For contracts on digital content not supplied on a tangible medium, the right of withdrawal may expire early if legal requirements are met (including explicit consent to begin performance before expiry of the withdrawal period and confirmation of knowledge that the right of withdrawal is lost).

Consent in checkout: Where provided in checkout, before placing the order the customer must a) accept these Terms and b) expressly consent that we begin performing the contract before expiry of the withdrawal period, and confirm awareness that this may result in loss of the withdrawal right (digital content).

Time of performance: Contract performance takes place by digital provision or disclosure of the key (see § 7). After disclosure, reversal of digital content is regularly not possible.

Mandatory statutory rights of the customer (for example in case of defects or invalid keys) remain unaffected.

No entitlement to goodwill: Return or refund outside statutory claims is granted solely as a gesture of goodwill and without acknowledgment of a legal obligation.

Returns only via support: Goodwill requests must be submitted exclusively through support (for example via ticket or email to info@purelvl.com). Other channels (for example public comments, social media, or chargeback) do not replace a proper request.

Conditions for goodwill (cumulative): A goodwill return can only be reviewed if a) the request is received no later than 14 days after purchase date, b) the key has not been disclosed or displayed in the system, and c) there are no indications of abuse or fraud (for example repeated requests or suspicious patterns).

Exclusion after disclosure: If the key was disclosed or displayed, a goodwill return or refund is generally excluded.

Fees or deductions in goodwill cases: For a goodwill refund, non-refundable fees may be retained. This explicitly includes the processing fee charged at purchase, provided that it is not refunded to us. Any deductions are communicated transparently to the customer during support processing.

Statutory reversal remains unaffected: If, in exceptional cases, the customer has a statutory claim for reversal (for example effective withdrawal or rescission), processing follows statutory provisions; this goodwill policy does not limit such claims.

Keys may be region-restricted or valid only for specific platforms or editions.

The customer must check the product description before purchase.

A wrong purchase (for example wrong region, platform, or edition) generally does not establish a claim for goodwill return or refund after disclosure of the key (see § 9), unless a statutory claim exists.

For consumers, statutory defect rights for digital products apply.

A defect exists in particular if a provided key is invalid at the time of provision or cannot be activated despite proper use.

The customer must report a defect without undue delay and reasonably cooperate in clarification (for example platform or region details, error message, screenshot).

We first provide subsequent performance where possible (for example replacement key). If subsequent performance fails, statutory rights apply where relevant (for example price reduction or rescission).

No defect liability exists if activation or redemption fails for reasons not attributable to us (for example wrong region or platform, account suspension by third party, breach of publisher or platform operator rules).

We are entitled to hold or cancel orders if there are objective indications of fraud, abuse, or substantial payment risk, as long as the key has not yet been disclosed.

In case of abuse or unjustified chargebacks, we reserve the right to block customer accounts and reject further orders.

We are fully liable for intent and gross negligence, as well as for injury to life, body, or health.

In case of slight negligence of essential contractual obligations, liability is limited to the typically foreseeable damage.

Otherwise, liability is excluded to the extent permitted by law.

We assume no liability for outages, disruptions, or limitations of third-party platforms (publishers, launchers, or stores).

For temporary unavailability of the shop due to maintenance, technical, or hosting disruptions, we are liable only in accordance with the provisions above; in such cases, provision of digital content may be delayed.

Information on processing of personal data, cookies, and consents can be found in the Privacy Policy and Cookie Policy on purelvl.com.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Notices or links to an EU online dispute resolution platform (ODR) are not provided where no legal obligation exists.

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as mandatory consumer protection provisions of the state of the consumer's habitual residence are not deprived.

If the customer is a merchant, legal person under public law, or special fund under public law, our registered seat is the place of jurisdiction to the extent legally permissible.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.